Return and Refund policy

At Dippify, we are dedicated to ensuring your satisfaction with every purchase. We understand that there might be instances where a product doesn't arrive as expected, and we're here to make the return process as straightforward and enjoyable as possible.

30-Day Return Policy:
You have a generous 30 days from the date of receiving your item to request a return. 

Eligibility Criteria:
In adherence to our high hygiene, safety, and cleanliness standards, your item must meet specific criteria to be eligible for a return. It should be in the same condition as when you received it – unused, unopened, and in its original packaging. A valid receipt or proof of purchase is also required.

Initiating a Return:
Starting a return is hassle-free. Contact us at support@dippify.com, and our dedicated customer service team will guide you through the process, ensuring you have the support you need.

Return Shipping:
Please note that return shipping is the responsibility of the customer. We'll provide you with a return shipping label and detailed instructions on how and where to send your package. Remember, items sent back without prior return authorization will not be accepted.

Quick and Hassle-Free Process:
Once we receive your returned items and confirm their eligibility, your refund will be processed within 10 business days. We aim to make this process seamless, ensuring your satisfaction is our top priority.

Damages and Issues:
We understand accidents happen. If your item is defective, damaged, or if you received the wrong item, please inspect your order upon reception and contact us immediately. We'll work with you to evaluate the issue and make it right.

Sale Items and Gift Cards:
Unfortunately, we cannot accept returns on sale items or gift cards.

Lost or Stolen Orders
Dippify accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen.

Exchanges:
For a speedy exchange, return the original item, and upon acceptance, make a separate purchase for the new item.

Refunds:
We'll notify you once we've received and inspected your return. If the items meet the eligibility criteria, you'll be automatically refunded on your original payment method within 10 business days. Remember, processing times by your bank or credit card company may affect the refund posting.

If more than 15 business days have passed since we've approved your return, please contact us at support@dippify.com.

Dippify Return Policy - Your Satisfaction, Our Commitment!
Happy shopping,
The Dippify Team